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Frequently Asked Questions

By telephone

Any question? Please consult our list of Frequently Asked Questions.

Our Customer Service is also available to answer all your questions by telephone.

For any question, please call +800 43005757 from Monday to Friday, 10.30 a.m. to 6.30 p.m., excluding holidays, and Saturday, 10.00 a.m. to 6.00 p.m..

Our customer service will be opened on Sunday December, 3, 10 and 17.

Hermès products

For all questions pertaining to our products, their availability, size and maintenance.

Hermès products

For all questions pertaining to our products, their availability, size and maintenance.

 

Your order

If you require assistance when placing your order, or if you require information about our services, deliveries, our return procedure, your account or secure payments.

Your order

If you require assistance when placing your order, or if you require information about our services, deliveries, our return procedure, your account or secure payments.

 

About Hermes.com

In this section, you will find answers concerning the site operations, as well as the security and confidentiality of the data you provide to us.

About Hermes.com

In this section, you will find answers concerning the site operations, as well as the security and confidentiality of the data you provide to us.

 

About the house of Hermès

Links to our other websites, to learn more about our expertise or actions, or to find the store nearest you.

About the house of Hermès

Links to our other websites, to learn more about our expertise or actions, or to find the store nearest you.